SAP BI Managed Services: BW/4HANA

SAP BW/4HANA is a simplified packaged Data Warehouse, with agile and flexible data modelling based on SAP HANA. It delivers new levels of simplicity for building and operating data warehouse solutions with flexible data management capabilities in a modernized user experience.

If your enterprise relies on the smooth operation of BW/4HANA, but is stressed for the time, resources, or skill sets required to complete your workload, then it’s time to enlist the expertise of Spinnaker Support.

Our SAP BW/4HANA Managed Services Package is designed to complement your team and provide ongoing, customized assistance for BW/4HANA reporting, integration, data management, monitoring, and more. The package can be contracted as a standalone service or in conjunction with other BI Managed Services or Basis Managed Services.

Products Covered: We also provide managed services for products that connect to BW/4HANA, including SAP BusinessObjects.

Pourquoi choisir Spinnaker Support

Services complets

Services centrés sur ITIL personnalisés pour vous

Livrés selon les besoins

Services réactifs fournis 24 h/24, 7 j/7 et 365 j/an

Équipe d'ingénierie mondiale

Located in 9 regional offices, speaking 14 languages

Escalade, si nécessaire

Possibilité de faire appel à un effectif expert de niveau 4 si nécessaire

BI Specialists

19+ years average experience in SAP Basis and BI

‘Lifetime’ Support For Sap Products

19+ years average experience in SAP Basis and BI

Satisfaction élevée

Customer satisfaction ratings that annually exceed 98,7%.

Services avec intégrité

Sans risque juridique et approuvé par 1 300+ clients

Services supplémentaires disponibles

Travail de projet ou demandes de changement

125+

SAP products covered

When to Consider This Package

  • You are experiencing ongoing issues well beyond break/fix or general inquiry support.
  • You are experiencing slow performance of the BI systems over time.
  • You have limited internal resources and need additional knowledge or BW/4HANA skills.
  • Your System Integrator (SI) does not have the required BW/4HANA skills to support you.

 Example Services Included

SAP BW/4HANA Managed Services standard package offering includes the following BW/4HANA and Basis tasks:

  • Surveillance du système
    • Monitor overall system/services status  / Monitor system alerts and resolve / Monitor resource utilization / Configuring Alerts
    • Performance Monitoring / Monitoring Disk Usage /  Monitoring Memory Usage
    • Adding Systems / Exporting and Importing Systems / Viewing System Installation Details
  • Surveillance
    • The HANA Application
    • Monitor Data Staging
    • Data and Reports / Monitor Query Performance
  • General System Support / Data Management
    • Manage Datastore objects in the BW/4HANA Cockpit / Troubleshooting problems and errors
    • Deleting Transaction Data / Clean Change log
  • System upgrade / Update – Updating the SAP HANA Appliance / Updating SAP HANA Studio / HANA system upgrade/update
  • Security and License Keys – System Privileges / Authentication Security / Authorization Security
  • House Keeping tasks
    • Deleting Administrative Data / Archive or clean-up of backup files system / Check the sizing of the HANA Database
    • Data provisioning and configuration / Change transport
    • Archive or clean-up of backup files system / Clean-up of old diagnosis/Log FILES
    • Routine Operation tasks / Logging and Tracing / Backup and Recovery.
  • Additional Services
    • System upgrade / update
    • Travail de projet ou demandes de changement

Reach Out to Start a Conversation

BI managed services are a strategic, affordable solution that can streamline your SAP operations and deliver ongoing stability, higher performance, and longer-term innovation. Contact us today to learn more about how we can assist your specific needs.

Spinnaker Support utilisera ces informations pour répondre à votre demande et vous tenir au courant de nos services, offres et évènements. Vous pouvez vous désinscrire à tout moment. Pour plus d'informations, veuillez consulter notre Stratégie de confidentialité.
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