Économies moyennes sur les frais d'assistance
Comprehensive, Responsive, and Affordable Support for Oracle’s PeopleSoft
Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle’s PeopleSoft Enterprise Applications. Spinnaker Support’s third-party PeopleSoft support replaces Oracle-provided support for at least half the cost and provides more services through an assigned support team and highly personalized service.
When switching to Spinnaker Support, customers with HCM, FMS, and other PeopleSoft modules gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their stable applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.
Demander une consultation- Releases Supported
- Product Lines Supported
- PeopleSoft 7.x, 8.x et 9.x
- Human Capital Management (HCM), excluding payroll tax and regulatory or Cobol updates
- Financial Management Solutions (FMS)
- Supplier Relationship Management (SRM)
- Enterprise Services Automation (ESA)
- Supply Chain Management (SCM)
- PeopleTools and Technology
- Oracle support fees rise each year by 2-4%, with no material benefits.
- Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
- Oracle does not assist with customizations and integrations.
- They are tired of the long delay for responses of P2 and P3 issues.
- They feel forced into unjustifiable upgrades or unready cloud products.
années d'expérience en moyenne des effectifs d'assistance
Third-party support is especially beneficial for enterprises that run legacy on-premise software systems like PeopleSoft.
All PeopleSoft products – except those few final versions exempted for Continuous Innovation – have been moved to Oracle’s “indefinite” Sustaining Support model.
As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive and limited type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates. A majority of our Oracle customers come to Spinnaker Support because they recognize Sustaining Support for PeopleSoft as the raw deal that it is.
As Oracle’s focus has shifted to cloud, PeopleSoft users are concerned about the future of their on-premise applications. In contrast, Spinnaker Support is intensely focused only on the quality and value of individualized customer service for your current PeopleSoft products. Pour nous, « l'assistance doit fournir un véritable soutien ».
Spinnaker Support | Oracle | |
|---|---|---|
| Modèle de service | Conciergerie, assistance dédiée | Orienté libre-service, accent mis sur l'auto-recherche |
| Principal interlocuteur de l'assistance | Chef de file dédié avec une équipe assignée | Varie |
| Expertise d'assistance | 20+ années d'expérience en moyenne | Varie |
| Temps de réponse | 15 minutes ou moins en SLA, le temps moyen réel est de 5 minutes | Dicté par le SLA |
| Processus de remontée | Tous les problèmes sont surveillés de près et traités de manière proactive | Non surveillé, demande faite de manière réactive par le client |
| Assistance du code personnalisé | Inclus pour tout ce qui concerne le produit Oracle | Non couvert |
| Assistance de l’interopérabilité | Inclus | Limité, dépend de la version |
| Droits de mise à niveau | Accès à une archive de tous les droits de mise à niveau, effectuée avant le basculement d'Oracle | Inclus |
| Sécurité et vulnérabilité | Détection d'intrusion pour l'ensemble de l'environnement, correctifs virtuels et contrôles compensatoires | Correctifs uniquement |
| Durée de l'assistance | Assistance à vie tant que vous utilisez votre version | Aucun nouveau correctif ou assistance d'interopérabilité après la fin de l'assistance standard |
| Commençons > |
