You’re at a Strategic Crossroads

Pourquoi ? Because as of mars 2021, you have only Oracle’s costly and limited Sustaining Support for World A9.3 or earlier.

That spells trouble, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve. This is Oracle’s way of pushing you to upgrade: take away the support features you need to operate safely and still charge you more.

At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely?

You have three options:

  1. A high-cost, time-consuming upgrade to World A9.4
  2. A potentially more expensive and difficult migration to another ERP
  3. Third-party JD Edwards Support from Spinnaker Support

The final option is your best bet: it’s by far the least expensive, lowest pressure, and safest road to travel. Here’s why.

The Way Forward: through World Support You Can Trust

Spinnaker Support’s third-party JD Edwards World support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost. Thousands of global enterprises in nearly every industry sector have migrated away from Oracle-provided support to Spinnaker Support.

Why JD Edwards World Customers Turn to Spinnaker Support

Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards World experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive focus with layered security, based on weakness category, not reactive patches
  • Authorization Security experts with Oracle base configuration as well as third-party applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards World software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support vs Oracle

Vous pensez que s'en tenir à l'assistance fournie par Oracle est une stratégie plus intelligente ? Détrompez-vous.

Faites défiler vers la droite »

Spinnaker Support

Oracle's Support

Modèle de serviceConciergerie, assistance dédiéeOrienté libre-service, accent mis sur la recherche
Principal interlocuteur de l'assistanceChef de file dédié avec une équipe assignéeVarie
Expertise d'assistance20+ années d'expérience en moyenneVarie
Temps de réponse15 minutes ou moins en SLA, le temps moyen réel est de 5 minutesDicté par le SLA
Processus de remontéeTous les problèmes sont surveillés de près et traités de manière proactiveNon surveillé, demande faite de manière réactive par le client
Assistance du code personnaliséInclus pour tout ce qui concerne le produit OracleNon couvert
Assistance de l’interopérabilitéInclusLimité, dépend de la version
Droits de mise à niveauAccès à une archive de tous les droits de mise à niveau, effectuée avant le basculement d'OracleInclus
Sécurité et vulnérabilitéFull-stack intrusionCorrectifs uniquement
Durée de l'assistanceAssistance à vie tant que vous utilisez votre versionAucun nouveau correctif ou assistance d'interopérabilité après la fin de l'assistance standard
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98.7 %

satisfaction client






note de satisfaction des employés sur Glassdoor


clients dans le monde entier

Des économies de coûts indéniables

Découvrez combien votre entreprise pourrait économiser en passant d'une assistance reposant sur les profits fournie par Oracle à un partenaire tiers dévoué tel que Spinnaker Support.

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Demandez une consultation gratuite pour en savoir plus sur la façon dont nous pouvons fournir une assistance logicielle d’entreprise ultra personnalisé à un coût réduit.

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