You’re at a Strategic Crossroads
Oracle’s E1 9.2/Release 22 support is expensive, and they justify the price through their Continuous Innovation model. But are you installing the periodic updates? Are you gaining enough value to see a decent Return on Investment and justify the increasing spend?
Or are you satisfied with the stability and performance of your highly customized ERP? Would you prefer to reclaim some of your JD Edwards IT budget for other high-priority initiatives?
At this critical juncture, you have three options:
1. Remain on Oracle’s expensive E1 9.2/Release 22 support plan
2. Migrate to a new ERP product
3. Transition to Third-party JD Edwards Support from Spinnaker Support
Option 3 is by far the least expensive, lowest pressure, and safest road for the immediate future. Let’s explore that pathway and see why.
WHAT WE SUPPORT
Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.
- Financial Management
- Human Capital Management (HCM)
- Customer Relationship Management (CRM)
- Order Management
- Manufacturing
- Environmental Health and Safety (EHS)
- Asset Lifecycle Management (ALM)
- Supply Management (Procurement)
- Supply Chain Execution (Logistics)
- Supply Chain Planning
- Project Management
- Food and Beverage Producers (Agriculture)
- Real Estate and Home Construction
- Property Management
- Manufacturing and Distribution
- Consumer Products
- Projects and Services
- Asset Intensive
- Acquire to Retire Assets
- Benefits to Payroll
- Cash to Invest
- Demand to Available
- Design to Build (Deploy)
- Install to Maintain
- Lead to Order
- Lease to Move Out
- Make to Deliver
- Opportunity to Order
- Order to Cash
- Order to Receive
- Plan to Demand
- Plan to Produce
- Procure to Pay
- Record to Measure
- Record to Record
- Recruit to Retire
- Request to Resolve
- Source to Settle
- One View Foundation
- Capital Asset Management
- Many more templates…
- Choice and Control
- Visual Builder Cloud Service
- Oracle Digital Assistant
- Orchestrator Studio
- Internet Explorer
- Mozilla Firefox
- Safari
- Google Chrome
- Microsoft Edge
- Oracle Database SE
- Oracle WebLogic Server SE
- Oracle WebCenter Services
- Oracle Web Cache
- Oracle Access Manager Basic (SSO)
- Oracle Business Intelligence Publisher
- Oracle BPEL Process Manager
- Oracle Business Activity Monitoring
- Oracle Fusion Middleware
- IBM WebSphere
- Oracle
- IBM DB2
- Microsoft SQL Server
- Oracle Linux
- Red Hat Enterprise Linux
- Microsoft Windows Server
- IBM i IBM AIX
- Oracle Solaris
- HP-UX Itanium
“We chose Spinnaker Support for their strong reputation and the expertise towards JD Edwards. Their support team is great and effective in issue tracking. Spinnaker Support has people who know the product quite well and can help us immediately.”
- JD Edwards Customer, Retail Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“My points of contact are always very helpful, knowledgeable, and very efficient. We have developed an awesome working relationship.”
- JD Edwards Customer, Construction Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Spinnaker provides us with access to a highly knowledgeable team for our CNC, development, and support of our JD Edwards environment. This service is provided around the clock. This helps me achieve a high level of availability to my internal and external customers along with the peace of mind in emergency situations.”
- JD Edwards Customer, Transportation Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Our Support is always very responsive and resolutions are determined quickly. Our Users can work with Spinnaker to help them work through issues where they would normally ask IT to research. This allows IT to focus on other Maintenance, fixes and new processes.”
- JD Edwards Customer, Retail Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“Spinnaker has helped us with a number of important initiatives in several countries in the Americas. They are always responsive, professional, and responsible for meeting their commitments, and deliver good solutions.”
- JD Edwards Customer, Manufacturing Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
“I consistently work with the same resources, who know my applications. Spinnaker also provides monitoring that alerts their team, often before I am alerted the issue has been corrected.”
- JD Edwards Customer, Transportation Industry
Read the Review on Gartner
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
There’s no denying that Oracle’s support stages are expensive and limited, especially when it comes to JD Edwards. That’s why now is the right time to break Oracle’s grip on your enterprise software. You deserve better.
Personalized, Rapid Response
Receive immediate assistance, which leads to faster resolution.
- We respond to your issues in minutes, not hours, and adhere to strict SLAs
- Global 24/7/365 service – whenever and wherever you need it
- Your dedicated support delivery manager tracks your needs
JD Edwards Expertise, At the Ready
Work with live, senior JD Edwards engineers you grow to know and trust.
- From Day 1, you have an assigned team of JD Edwards and CNC experts
- Our award-winning JD Edwards team has resolved >99% of all customer issues
- Engineers average 24+ years of direct experience with JD Edwards
We Know EnterpriseOne 9.2
You retain the ability to innovate, as we cover all the 9.2 features, including:
- Orchestrator Studio & Web Services (including REST, JSON, HTTP, etc.)
- User Defined Objects (UDOs) Management
- UX One (Alert, Analyze, Act)
- CafeOne and E1 Pages (Composed & Traditional)
- Internet of Things (IoT)
Immediate Cost Savings
Stop paying Oracle more each year for support that covers less.
- You receive savings of at least 60% on annual support fees.
- The pricing model aligns support fees with actual license usage
- We adjust support fees if your license structure changes, even mid-contract
Security that Addresses the Full Technical Stack
Protect your JD Edwards investments with a multi-layered solution
- Our Seven-Point Security Solution discovers, hardens, and protects your systems
- Proactive CNCs focus on layered security, based on weakness category, not reactive patches
- CNC Security experts with E1 base security as well as third-party security applications
Full Support for the Product Life
Stay on the products you know and use, for as long as you need.
- We never strip away support features or place you in Sustaining Support
- We support any JD Edwards software version
- We never force you to upgrade or migrate your enterprise software
Spinnaker Support | Oracle's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| My Oracle Support | Not required | Full access |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Rights to Upgrades | Access to an archive of all upgrade rights made prior to switchover from Oracle | Included |
| Custom Code Support | Included for anything that touches the Oracle product | Not included |
| Interoperability Support | Included | Limited, depends on release version |
| Tax & Regulatory Compliance | Tailored specific to each customer’s needs | Included, one-size-fits-all |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Advisory Services | Included | Not included |
| Term of Support | Lifetime support – for as long as you need your current version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started |
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