You’re at a Strategic Crossroads

Oracle’s E1 9.2 support is expensive, and they justify the price through their Continuous Innovation model. But are you installing the periodic updates? Are you gaining enough value to see a decent Return on Investment and justify the increasing spend?

Or are you satisfied with the stability and performance of your highly customized ERP? Would you prefer to reclaim some of your JD Edwards IT budget for other high-priority initiatives?

At this critical juncture, you have three options:

1. Remain on Oracle’s expensive E1 9.2 support plan
2. Migrate to a new ERP product
3. Transition to Third-party JD Edwards Support from Spinnaker Support

Option 3 is by far the least expensive, lowest pressure, and safest road for the immediate future. Let’s explore that pathway and see why.


Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • Gestion financière
  • Human Capital Management (HCM)
  • Customer Relationship Management (CRM)
  • Order Management
  • Fabrication
  • Environmental Health and Safety (EHS)
  • Asset Lifecycle Management (ALM)
  • Supply Management (Procurement)
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • Gestion de projet
  • Food and Beverage Producers (Agriculture)
  • Real Estate and Home Construction
  • Gestion immobilière
  • Manufacturing and Distribution
  • Consumer Products
  • Projects and Services
  • Asset Intensive
  • Acquire to Retire Assets
  • Benefits to Payroll
  • Cash to Invest
  • Demand to Available
  • Design to Build (Deploy)
  • Install to Maintain
  • Lead to Order
  • Lease to Move Out
  • Make to Deliver
  • Opportunity to Order
  • Order to Cash
  • Order to Receive
  • Plan to Demand
  • Plan to Produce
  • Procure to Pay
  • Record to Measure
  • Record to Record
  • Recruit to Retire
  • Request to Resolve
  • Source to Settle
  • One View Foundation
  • Gestion des immobilisations
  • Many more templates…
  • Choice and Control
  • Visual Builder Cloud Service
  • Oracle Digital Assistant
  • Orchestrator Studio
  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Microsoft Edge
  • Oracle Database SE
  • Oracle WebLogic Server SE
  • Oracle WebCenter Services
  • Oracle Web Cache
  • Oracle Access Manager Basic (SSO)
  • Oracle Business Intelligence Publisher
  • Oracle BPEL Process Manager
  • Oracle Business Activity Monitoring
  • Oracle Fusion Middleware
  • IBM WebSphere
  • Oracle
  • IBM DB2
  • Microsoft SQL Server
  • Oracle Linux
  • Red Hat Enterprise Linux
  • Microsoft Windows Server
  • Oracle Solaris
  • HP-UX Itanium

Why JD Edwards Customers Turn to Spinnaker Support

There’s no denying that Oracle’s support stages are expensive and limited, especially when it comes to JD Edwards. That’s why now is the right time to break Oracle’s grip on your enterprise software. You deserve better.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards and CNC experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

We Know EnterpriseOne 9,2

You retain the ability to innovate, as we cover all the 9,2 features, including:

  • Orchestrator Studio & Web Services (including REST, JSON, HTTP, etc.)
  • User Defined Objects (UDOs) Management
  • UX One (Alert, Analyze, Act)
  • CafeOne and E1 Pages (Composed & Traditional)
  • Internet of Things (IoT)
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive CNCs focus on layered security, based on weakness category, not reactive patches
  • CNC Security experts with E1 base security as well as third-party security applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support vs Oracle

Faites défiler vers la droite »

Spinnaker Support

Oracle's Support

Modèle de serviceConciergerie, assistance dédiéeOrienté libre-service, accent mis sur la recherche
My Oracle SupportNon requisAccès total
Principal interlocuteur de l'assistanceChef de file dédié avec une équipe assignéeVarie
Expertise d'assistance20+ années d'expérience en moyenneVarie
Temps de réponse15 minutes ou moins en SLA, le temps moyen réel est de 5 minutesDicté par le SLA
Processus de remontéeTous les problèmes sont surveillés de près et traités de manière proactiveNon surveillé, demande faite de manière réactive par le client
Droits aux mises à niveauAccess to an archive of all upgrade rights made prior to switchover from OracleInclus
Assistance du code personnaliséInclus pour tout ce qui concerne le produit OracleNon inclus
Assistance de l’interopérabilitéInclusLimité, dépend de la version
Conformité fiscale et réglementaireTailored specific to each customer’s needsInclus, taille unique
Droits de mise à niveauAccès à une archive de tous les droits de mise à niveau, effectuée avant le basculement d'OracleInclus
Sécurité et vulnérabilitéDétection d'intrusion pour l'ensemble de l'environnement, correctifs virtuels et contrôles compensatoiresCorrectifs uniquement
Services consultatifsInclusNon inclus
Durée de l'assistanceLifetime support – for as long as you need your current versionAucun nouveau correctif ou assistance d'interopérabilité après la fin de l'assistance standard
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satisfaction client






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