You’re at a Strategic Crossroads

Why? Because as of mars 2021, you have only Oracle’s costly and limited Sustaining Support for EnterpriseOne 9.1 or earlier (even including OneWorld).

That’s troubling, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve.

At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely for as long as need?

You have three options:

  1. A high-cost, time-consuming upgrade to E1 9.2
  2. A potentially more expensive and difficult migration to another ERP
  3. Third-party JD Edwards Support from Spinnaker Support

The final choice is the safest, least expensive, and lowest pressure option. Let’s explore that path and see why.

CE QUE NOUS PRENONS EN CHARGE

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • Gestion financière
  • Human Capital Management (HCM)
  • Customer Relationship Management (CRM)
  • Order Management
  • Fabrication
  • Environmental Health and Safety (EHS)
  • Asset Lifecycle Management (ALM)
  • Supply Management (Procurement)
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • Gestion de projet
  • Food and Beverage Producers (Agriculture)
  • Real Estate and Home Construction
  • Gestion immobilière
  • Manufacturing and Distribution
  • Consumer Products
  • Projects and Services
  • Asset Intensive
  • Acquire to Retire Assets
  • Benefits to Payroll
  • Cash to Invest
  • Demand to Available
  • Design to Build (Deploy)
  • Install to Maintain
  • Lead to Order
  • Lease to Move Out
  • Make to Deliver
  • Opportunity to Order
  • Order to Cash
  • Order to Receive
  • Plan to Demand
  • Plan to Produce
  • Procure to Pay
  • Record to Measure
  • Record to Record
  • Recruit to Retire
  • Request to Resolve
  • Source to Settle
  • One View Foundation
  • Gestion des immobilisations
  • Many more templates…
  • Choice and Control
  • Visual Builder Cloud Service
  • Oracle Digital Assistant
  • Orchestrator Studio
  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Microsoft Edge
  • Oracle Database SE
  • Oracle WebLogic Server SE
  • Oracle WebCenter Services
  • Oracle Web Cache
  • Oracle Access Manager Basic (SSO)
  • Oracle Business Intelligence Publisher
  • Oracle BPEL Process Manager
  • Oracle Business Activity Monitoring
  • Oracle Fusion Middleware
  • IBM WebSphere
  • Oracle
  • IBM DB2
  • Microsoft SQL Server
  • Oracle Linux
  • Red Hat Enterprise Linux
  • Microsoft Windows Server
  • IBM AIX
  • Oracle Solaris
  • HP-UX Itanium

Why EnterpriseOne Customers Turn to Spinnaker Support

Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards and CNC experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive CNCs focus on layered security, based on weakness category, not reactive patches
  • CNC Security experts with E1 base security as well as third-party security applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards EnterpriseOne software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support vs Oracle

Vous pensez que s'en tenir au support fourni par Oracle est une stratégie plus intelligente ? Détrompez-vous.

Faites défiler vers la droite »
 

Spinnaker Support

Oracle's Support

Modèle de serviceConciergerie, support dédiéOrienté libre-service, accent mis sur la recherche
Contact avec le support principalChef de file dédié avec une équipe assignéeVarie
Expertise de support20+ années d'expérience en moyenneVarie
Temps de réponse15 minutes ou moins en SLA, le temps moyen réel est de 5 minutesDicté par le SLA
Capacité d'escaladeTous les problèmes surveillés de près et traités de manière proactiveNon surveillé, demande faite de manière réactive par le client
Support du code personnaliséInclus pour tout ce qui concerne le produit OracleNon couvert
Support de l’interopérabilitéInclusLimité, dépend de la version
Droits de mise à niveauAccès à une archive de tous les droits de mise à niveau, effectuée avant le basculement d'OracleInclus
Sécurité et vulnérabilitéDétection d'intrusion pour l'ensemble de l'environnement, correctifs virtuels et contrôles compensatoiresCorrectifs uniquement
Durée du supportAssistance à vie tant que vous utilisez votre versionAucun nouveau correctif ou support d'interopérabilité après la fin du support standard
 Let’s Get Started 
98.7 %

satisfaction client

100+

pays

14

langues

4.9/5

note de satisfaction des employés sur Glassdoor

1,300+

clients dans le monde entier

Des économies de coûts indéniables

Découvrez combien votre entreprise pourrait économiser en passant d'un support reposant sur les profits fourni par Oracle à un partenaire tiers dévoué tel que Spinnaker Support.

Calculateur d'économies

PRÊT POUR UNE EXPÉRIENCE DE SUPPORT PHÉNOMÉNALE ?

Demandez une consultation gratuite pour en savoir plus sur la façon dont nous pouvons fournir un support logiciel d’entreprise ultra personnalisé à un coût réduit.

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