Économies moyennes sur les frais de support
Comprehensive, Responsive, and Affordable Oracle Demantra Support
Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Demantra for demand management and supply chain management. Spinnaker Support’s third-party software support replaces Oracle’s annual support. It is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service.
When switching to Spinnaker Support, Demantra customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.
Demander une consultation- Applications Supported
- Gestion de la demande
- Planification commerciale prédictive et optimisation
- Planification des ventes et des opérations en temps réel
- Oracle support fees rise each year by 2-4%, with no material benefits.
- Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
- Oracle does not assist with customizations and integrations.
- They are tired of the long delay for responses of P2 and P3 issues.
- They feel forced into unjustifiable upgrades or unready cloud products.
années d'expérience en moyenne des effectifs de support
Third-party support is especially beneficial for enterprises that run Demantra, as all product versions (except Release 12.2) are only covered under indefinite Sustaining Support.
As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-users. It excludes any new updates, certifications, security patches, or fixes. A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is.
While Oracle focuses on selling more software and moving you to the latest release or Oracle Demand Management Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Demantra implementation. We call it “support that is actually supportive.”
Spinnaker Support | Oracle | |
|---|---|---|
| Modèle de service | Conciergerie, support dédié | Orienté libre-service, accent mis sur l'auto-recherche |
| Contact avec le support principal | Chef de file dédié avec une équipe assignée | Varie |
| Expertise de support | 20+ années d'expérience en moyenne | Varie |
| Temps de réponse | 15 minutes ou moins en SLA, le temps moyen réel est de 5 minutes | Dicté par le SLA |
| Capacité d'escalade | Tous les problèmes surveillés de près et traités de manière proactive | Non surveillé, demande faite de manière réactive par le client |
| Support du code personnalisé | Inclus pour tout ce qui concerne le produit Oracle | Non couvert |
| Support de l’interopérabilité | Inclus | Limité, dépend de la version |
| Droits de mise à niveau | Accès à une archive de tous les droits de mise à niveau, effectuée avant le basculement d'Oracle | Inclus |
| Sécurité et vulnérabilité | Détection d'intrusion pour l'ensemble de l'environnement, correctifs virtuels et contrôles compensatoires | Correctifs uniquement |
| Durée du support | Assistance à vie tant que vous utilisez votre version | Aucun nouveau correctif ou support d'interopérabilité après la fin du support standard |
| Commençons > |
