Why Choose Spinnaker Support for Salesforce Service Cloud Managed Services?

Flexibility. Expertise. Proven solutions. This is how we help you automate and streamline your Salesforce platform effectively and cost-efficiently. Coordinate multiple customer engagement channels. Improve data management. Access upsell and cross-sell information whenever you need it. Gain deeper insights into customer cases and contracts.

It’s all possible with Salesforce Service Cloud. We help you get it done.

  • Deploy omni-channel service processes
  • Develop streamlined and consistent experiences
  • Enable cross-selling opportunity workflows
  • Install metrics and customer entitlements tracking
  • Implement a Customer 360 view
  • Integrate Service Cloud with Sales Cloud, Experience Cloud, Field Service, and Revenue Cloud
  • Supplement your in-house Salesforce support personnel
  • Upgrade and maintain your existing systems
  • Connect Salesforce with other enterprise systems (Oracle and SAP)
6 Obstacles to Salesforce Success and How to Overcome Them

Once you plunge into the Salesforce ocean, you’ll likely need to add new features, install updates, increase user adoption, integrate systems, and launch new clouds. This interactive guide reveals the obstacles you might face when you dive into Salesforce. We also reveal how you can avoid getting trapped in the Salesforce service void.

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NEW TEC RESEARCH
Four Winning Strategies to Achieve Salesforce Project Success

This new market research reveals how you can get the most out of your Salesforce investment. The complimentary report lists the four most important ways to achieve Salesforce project greatness - based on feedback from Salesforce professionals and executives at medium and large-sized companies.

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Salesforce Managed Services Tailored to Your Needs

Select the Salesforce Managed Services package that conforms to your operational requirements.

  • Admin Assistance Package
  • Manage & Develop Package
  • Agile Team Delivery Package

Augment your existing staff with the skills of an experienced administrator and architect – at a predictable rate. This service package provides access to a trusted partner who will tackle routine tasks and help you take advantage of new Salesforce functions and features.

  • Assigned part-time Salesforce Administrator and Salesforce Architect, each with years of experience.
  • Comprehensive service catalog covers everything from routine data loads to issue resolution to new feature implementation.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Assistance with Salesforce product analysis, AppExchange analysis, data modeling, and more.

Smooth your transition from using Salesforce as a point solution to a strategic platform. Our Manage & Develop solution provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.

  • Work with a Salesforce Administrator, a Salesforce Lightning Developer, and a Salesforce Architect to optimize your Salesforce build.
  • Includes all features of Admin Assistance package, plus development-specific tasks, such as Lightning Web Components, Lightning Components, Apex, Advanced Trigger Patterns, and integration orchestration.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce environment.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

Work side-by-side with an assigned team that serves as your long-term partner and strategic advisor to address complex/multiple Salesforce instances, high-growth expectations, and increasing demand for innovation across your many lines of business. Your embedded team practices Agile methods and rapid deployment for all your Salesforce needs.

  • Work with an assigned, enterprise-level team [combination of Salesforce Administrator(s), Salesforce Lightning Developer(s), and Salesforce Solution Architect(s)] that quickly understands internal development standards, platform architectural direction, and integrated development environments.
  • Includes all Manage & Develop package services, plus team-based offerings such as continuous feature delivery, development operations setup, lightning migration, complete data migration, and more.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce implementation.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.
Prêt pour une expérience d’assistance phénoménale ?

Request a complimentary consultation to learn more about how we deliver exceptional managed managed services, personalized for your enterprise needs.

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