Continuously Improve Your Siebel CRM Performance
For over a decade, Spinnaker Support has been one of the most trusted providers of third-party support, technical managed services, and project-based consulting for Siebel CRM.
Spinnaker Support’s managed services will augment or assume complete responsibility for a range of Siebel CRM IT operational functions and/or day-to-day technology management.
Our Oracle managed services include application management, application development, migration assistance, and infrastructure operations and management. Spinnaker Support offers a wide range of managed services to support the needs of organizations of all sizes and in all industries.
Get the help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.
Demander une consultation- Versions
- Domaines de produits pris en charge
- Secteurs d’activité pris en charge
- Oracle Siebel CRM versions 5.x, 6.x, 7.x et 8.x
- Siebel Sales
- Siebel Analytics
- Mobile
- Siebel Marketing
- Dynamic Catalog
- Analyse commerciale
- Dynamic Pricer
- Quote & Order
- Centre de contact Siebel
- Service Analytics
- Field Service
- Help Desk
- Mobile Solutions
- Réseaux sociaux
- Technologie CRM (tous)
- Solutions sectorielles (la plupart)
- Aérospatial
- Communications
- Défense
- Services financiers
- Technologie de pointe
- Fabrication
- Secteur public
- Universités
- et bien d’autres...
- Vos ressources ne peuvent pas couvrir les tâches opérationnelles 24 h/24 et 7 j/7
- You need access to technical skills you don’t have on staff
- Vos équipes existantes sont incapables de s'engager dans des initiatives stratégiques
- Vous avez besoin d'une assistance globale
The advantage of managed services is that it allows your Oracle team to offload specific IT operations so that they can focus on other initiatives. Nous définissons nos services en fonction de l’infrastructure ITIL et d’un ensemble de bonnes pratiques pour l'ITSM. Cela signifie que l'étendue et les types d'assistance technique dans lesquels nous nous spécialisons sont couverts par les niveaux 2 et 3, et non par le niveau 1 (service d'aide de base).
Unlike most managed services providers, Spinnaker Support provides third-party Siebel CRM support. This means that we have the ability to escalate your most complex Siebel issues in-house, to be resolved by our Level 4 Oracle support engineers.
Spinnaker Support assumes an ongoing responsibility for Siebel on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure). These tasks include:
- Surveillance
- Alerte
- Vérification de l'état de la base de données
- Audits de sécurité
- Clones
- Sauvegardes et restauration
- Gestion des demandes des utilisateurs
- Optimisation des performances
- Application de correctifs
- Gestion des changements
- Déploiement de code
