Continuously Improve Your Oracle E-Business Suite (EBS) Performance

Keep your EBS and related technologies running smoothly, securely, and in compliance with Spinnaker Support EBS managed services. Our team augments or assumes complete responsibility for a range of EBS IT operational functions and day-to-day technology management, including system monitoring, performance tuning, development support, and managed cloud services.

For more than a decade, Spinnaker Support has been one of the most trusted providers of third-party support, managed services, and consulting for Oracle EBS. We’re the only vendor that delivers high-quality managed services and consulting expertise and provides award-winning, cost-effective third-party Oracle support that directly replaces Oracle-provided support. The combination results in the most effective, responsive, efficient, and affordable Oracle service experience for your organization.

Managed Services and Consulting for Oracle EBS

Spinnaker Support’s EBS managed services encompass virtually every EBS enterprise application and the entire surrounding technology environment. These services include application management, application development, and infrastructure operations and management. With our EBS managed services, your organization will receive:

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site, in 14 languages
  • Support from an award-winning global support team of Level 2 and 3 engineers, application specialists, and developers that average 19+ years of experience with EBS and Oracle
  • Escalation, when required, as we have the ability to bring in expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

Dive Deeper

Oracle EBS Customer Success Example

  • WHO: A leading manufacturer of automatic test equipment (ATE) for the semiconductor industry and a manufacturer of measuring instruments for electronic systems.

  • SERVICES: The company’s leadership recognized that their IT team was working long evenings and weekends but did not want to hire additional staff. To provide better support results, give relief to their engineers, and maintain 24/7 monitoring of their EBS and Oracle Database, the company engaged Spinnaker Support’s EBS managed services team. Today, Spinnaker Support continuously monitors their systems and advises on potential issues, helping the company maintain their EBS performance levels and restore the desired work/life balance to their IT staff.

E-Business Suite Managed Services Packages with Spinnaker Support

Spinnaker Support’s managed services encompass virtually every need for EBS and the surrounding technology environment. We offer four packages that represent specific sets of managed services, and customers can select one of more of these to suit their operational needs. The On-Demand package is a