How Managed Services Work
According to TSIA, a leading authority in the technology services space, managed services have become the second-fastest-growing market in the technology services space. Demand is strong, though this fact oversimplifies the diversity of available managed services. Each MSP is unique, providing select services based on its product, technical, and industry expertise. Offerings can include application managed services (AMS), technical managed services (TMS), and development managed services, each of which solves a different set of technical issues.
Spinnaker Support offers packages of remotely delivered managed services to help your Oracle, SAP, and Salesforce products and systems run at peak performance. The exact services in these packages vary by product line and can include services like monitoring, day-to-day management of basic IT operations and functions, and infrastructure or software management in the public cloud. Pricing is typically established following a thorough needs assessment and discovery process.
Enterprises that partner with MSPs benefit from proactive monitoring and maintenance, 24/7 global access to product experts, and cost avoidance, such as not hiring additional staff. Here are a few examples of Spinnaker Support customers:
- Health Insurance Company: Following a severe downtime incident, this business turned to Spinnaker Support to get its critical reporting database back up, running smoothly, and configured properly in less than a day. Impressed, the company switched its Oracle managed services entirely to Spinnaker Support to receive higher quality services, including DBA work, operating system configuration, performance monitoring, database tuning, and query writing.
- Metal Flow Engineering Company: A long-time JD Edwards (JDE) customer uses the ERP software to run its entire operations in North America and the United Kingdom. The business was challenged to balance the necessary day-to-day needs of system maintenance with its desire to invest in other long-term initiatives. They contracted with Spinnaker Support for complete JDE managed services – application, CNC, and development – including 24/7 global monitoring and management of dozens of machines.