What Are Managed Services – and How Do They Benefit Your Business?

“Managed services” means outsourcing technical and application functions and processes to third-party company, a Managed Service Provider (MSP).

  • Areas of Focus
  • Notre approche

JD Edwards EnterpriseOne and World are designed to let you tailor functionality to meet your business needs. Managed services help you take advantage of this flexibility and avoid issues that can hobble system performance and cause disruption to the business. You’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

  • Services gérés CNC: You’ve invested heavily in EnterpriseOne but are looking to augment or replace your internal staff. Whether you need help with any of the “out of support” releases or the latest innovations in 9,2, our CNC specialists can assist your technical, architectural, performance, and system optimization needs.
  • Proactive Monitoring Services: Proactive monitoring is essential to ongoing performance and capability adjustments. Combine advanced, 24/7 monitoring with CNC managed services to sustain uptime and improve your process efficiency. Even as you sleep, our proactive support detects and solves issues before you even know! Check out our solutions brief!
  • Services gérés applicatifs: Some organizations simply require staff augmentation for application management. Our Level 2 and 3 engineers can take over whenever and wherever your team needs the help – or just a well-deserved break.
  • IBM iSeries System Administration: If you’re running on the IBM iSeries platform, we provide support and system administration for all tasks, including profile management, PTF, IPL, BRMS, and IFS management. This skillset is increasingly hard to find, and our experts will tackle your iSeries issues if/when they happen.
  • World Managed Services: You love your World software, and so does our skilled team, which has been offering World technical services for decades. If it can happen in World, we’ve done it, including automating your AP process to helping create the right reports for your “C Levels.”
  • Development Services: Not every organization can hire FTE JDE developers, so why not tap into our skilled team? We can help customize your JDE system on a cost-effective basis. Whether you want to optimize the forms in E1 or utilize Orchestrator to manage your EDI process, we have you covered.

Notre approche

Unlike software support, which is always triggered by a ticket or incident, managed services are typically ongoing, proactively-planned activities performed by an assigned team of Level 2 and Level 3 engineers.

Our JD Edwards managed services expand your staff’s reach, fill gaps in your IT team’s capabilities, and improve your overall operability. Add to your existing team or offload critical IT system management to an attentive MSP like Spinnaker Support to improve performance while simultaneously controlling costs.

Why Choose Spinnaker Support for JD Edwards Managed Services?

Our experience, expertise, and excellent reputation stand alone in the industry.

Services complets

Services centrés sur l'ITIL, personnalisés pour vos applications et opérations

Livrés selon les besoins

Services réactifs fournis 24 h/24, 7 j/7 et 365 j/an

Équipe d'ingénierie mondiale

Level 2 and 3, with average 24+ years’ experience on Oracle JDE

Escalade, si nécessaire

Possibilité de faire appel à un effectif expert de niveau 4 si nécessaire

Lifetime Support for JDE

Optimize performance and uptime for as long as you need

Assistance supplémentaire disponible

Third-party software support or project-based consulting through a single provider

JD Edwards Managed Services On Your Terms

We offer mix-and-match packages representing specific sets of managed services. Choisissez un ou plusieurs de ces forfaits pour répondre à vos besoins.

  • Surveiller et conseiller
  • Surveiller et exécuter
  • À la demande
  • XaaS géré

Surveiller et conseiller

Suivi de la performance proactive, externalisée et 24 h/24. Si vous rencontrez des problèmes de performance nécessitant l'attention de votre effectif interne, nous vous en informons immédiatement.

  • General system monitoring
  • JDE services monitoring
  • Data dictionary maintenance
  • Print queue monitoring
  • Job queue monitoring
  • SPC oversight

Surveiller et exécuter

Suivi de la performance externalisée et continue et gestion quotidienne de vos fonctions et technologies opérationnelles informatiques.

  • Code updates
  • Full / partial package build and deployment
  • Help desk support
  • System management
  • Maintain system environments
  • User / role security
  • Vacation / after hours coverage
  • System restarts
  • Reactive ticket response

À la demande

This flexible, a la carte option supports additional application, environment, and staffing needs beyond what is covered in other packages. Example services include:

  • Développement d'applications
  • Vérifications de la santé du système
  • Security design and review
  • Configuration / reconfiguration
  • Optimisation des performances
  • ENT, web, DB server builds
  • Service pack / tools, ESU, and ASU installs
  • Archive and purge
  • Interoperability and integrations
  • Augmentation du personnel
  • ... et bien plus encore

XaaS géré

Proactive, expert-delivered managed services for your next-generation XaaS solutions – whether enterprise applications or infrastructure in the public cloud (IaaS) or as Software-as-a-Service (SaaS).

  • Services gérés EBS
  • Services gérés IaaS

VOUS MÉRITEZ UNE MEILLEURE EXPÉRIENCE CLIENT.
Nous la fournissons.

Whether you need enterprise software support or ongoing managed services, we combine quality expertise with personalized service – at a very reasonable cost.

24+

average years of engineer experience on JDE

24/7/365

service réactif

99.9 %

overall annual JDE customer satisfaction rating

Proven Managed Services Across the JD Edwards Ecosystem

JD Edwards EnterpriseOne :

Toutes les versions d’outils et mises à jour

JD Edwards World :

Toutes les mises à jour cumulatives

JD Edwards OneWorld

Tous les packs de services et toutes les mises à jour

  • Gestion du cycle de vie des actifs
  • Gestion de la relation client (CRM) et des commandes
  • Gestion financière
  • Gestion du capital humain
  • Production et chaîne logistique
  • Achat
  • Gestion de projet
  • Gestion des stocks et transport
  • Gestion de la confection
  • Gestion des producteurs
  • Santé et sécurité
  • Rapports OneView
  • Gestion de la distribution
  • Gestion de la qualité
  • Gestion de la fabrication
  • Gestion de projet
  • Gestion financière
  • Fondation
  • Gestion des ressources humaines
  • Gestion de la paie et des dépenses

PRÊT POUR UNE EXPÉRIENCE DE SUPPORT PHÉNOMÉNALE ?

Demandez une consultation gratuite pour en savoir plus sur la façon dont nous pouvons fournir un support logiciel d’entreprise ultra personnalisé à un coût réduit.

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