The Full Spectrum of Services

Spinnaker Support offers the entire range of enterprise software services: no other business in our space can support you in as many ways and as quickly as we can. Expanding with us is as easy as a conversation when your needs arise.

We’re a single source of expertise you can rely on, whether that’s for immediate ticket-based support or emergency assistance, year-round managed services that keep your systems humming. We can even handle one-off projects like “lift and shift” to the cloud, security assessments, or product migrations.

YOU'RE NEVER A NUMBER TO US

Every single one of our customers – no matter the size – is our top priority. We provide each customer a hand-picked, assigned team. Because they know your systems, people, and processes, your team responds and resolves issues more quickly.

We focus solely on Customer Satisfaction.

98.7 %

taux global annuel de satisfaction du client

>97 %

surveyed customers willing to recommend us

We Stand Behind Our Support Services

Making the move to third-party support should never feel like a risk. That’s why we offer our Ultimate Support Guarantee, the only such commitment available on the market. The Ultimate Support Guarantee addresses the most significant concerns you may have regarding the quality of service. We stand by our customers and by our record of service.

EN SAVOIR PLUS
20+

years average product experience of level 4 software engineers

Our Engineers Inspire Confidence

From Day 1, your team works with the best talent in the business. Our engineers have seen it all, fixed it all, and are the highest-rated, most experienced team available.

We don’t subscribe to the low-cost, low-experience offshore resources model. Our Level 4 software engineers average 20+ years of product experience, by far the most in the market. They deliver high-quality fixes, faster.

We Believe You Deserve the Best Security

We deliver the only Seven-Point Security Solution for your data and critical systems. This is a layered, Defense-in-Depth approach that future proofs the security of your environments.

That means we target weakness categories rather than chasing or trying to predict individual threats. We use hardening techniques and compensating controls to ensure your systems can pass penetration testing and audits.

Do You Have Unique Needs? No Problem

  • First, we offer flexible commercial contracts that align your fees to actual use and adapt to your changing business needs.
  • Second, we prioritize transparency. No hidden clauses, unannounced changes, or corporate red tape. We stand by our promises.

WE ARE A COMPANY WITH INTEGRITY

When it comes to legal risk, not every third-party support vendor follows the same policies. We understand precisely what practices and processes are lawful and have always taken great precaution to deliver support that observes and respects software publisher IP rights.

We have proven that third-party support is a safe alternative to Oracle-and SAP-provided support. Over 1,300 customers have selected us for our reputation, stability, and reliability.

The world’s most recognized brands trust our support services. Vous pouvez également en bénéficier.

READY TO BEGIN?

The best way to get to know us is to meet us. Request a consultation to learn more about how we deliver exceptional services, personalized for your needs.

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