Boost Performance and Extend the Value of your Oracle Fusion Middleware

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle Fusion Middleware. Spinnaker Support’s third-party software support replaces Oracle’s annual maintenance and support. Third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Oracle customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. Customers trust us to keep their Oracle middleware, databases, and applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

Why Replace Oracle-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should dominate your IT budget. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.

Unfortunately, Oracle support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and application infrastructure products. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.

Dive Deeper

Compare Support Models

Third-party software support emphasizes more proactive and comprehensive service, especially for the complicated and diverse set of products assembled under the Fusion Middleware family. You’ll work with skilled engineers with tested expertise on everything from Oracle WebLogic Server to BI Publisher to Oracle JDeveloper. They know you, understand your product environment, respond in minutes to your support ticket, and focus on resolving your issues regardless of the source.

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Oracle environment. We’re in the business of professional support, which is why we call it “support that is actually supportive.”

Cut the Cord from Oracle-Provided Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle E-Business Suite support.

Our paper, “Cut the Cord from Oracle-Provided Support,” explores the advantages of switching to third-party support, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to retain Oracle-provided support.

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