The Archiving Process
A simple way to think of archiving is to compare it to moving your physical business office. As you close up shop, you leave what belongs to the building (lights, wiring, doors) and pack up only what belongs to you (files, desks, computers). Some of these possessions may be ones you have purchased but not yet used (surplus technology and office supplies). Once you leave the office and no longer have access to the space (no keys), you cannot retrieve any assets you inadvertently left behind. We help you with the packing.
From the very start of the onboarding process, our dedicated archiving team works collaboratively with your team to define and create your archive of assets. Using an ISO 9001:2015-certified archiving approach and ISO 27001:2013 processes for data security, they create a searchable archive of licensed, uninstalled upgrades, patches, and related materials that you have been legally entitled to while on SAP or Oracle Support.
Archiving is a time-sensitive process that must be completed prior to the end date of Oracle or SAP support. When considering your switch to third-party support, keep in mind that archiving occurs in the narrow window (4-12 weeks) after you have decided to make the switch to 3PS, but before the end of your publisher maintenance contract.
Unless you make other arrangements with SAP and Oracle, you will no longer have access to their support portals once you transition off their paid support and onto Spinnaker Support. That is why it’s critical to not leave behind what does belong to you or to mistakenly take what is not yours by law. With years of experience creating legal archives, our technical and archiving experts can help you to navigate the complexities of what you can and should include in your archive.
The Critical Importance of Archiving the Right Way
To be clear, the archive created by the Spinnaker Support team only contains the specific information you were legally permitted to download as a support customer. In this way, we protect your organization and also carefully protect the software publisher’s intellectual property (IP) rights.
In the past, the reputation of the third-party support industry has unfairly suffered when other vendors have faced litigation for not respecting Oracle IP during the archive process. Customers of those vendors have been inconvenienced and subpoenaed to testify on their experiences. For third-party archiving, Spinnaker Support complies fully with copyright aw and the mandates of the software publishers.