Chad Stewart, Vice President, Global SaaS Support Services
Companies regularly misjudge their ongoing resource needs after they’ve implemented a Salesforce solution, let alone the investment required to achieve a Customer 360 view. They struggle to find the help needed to improve their CRM and keep up with the demanding pace of the Salesforce release cycle and new requests from their business.
In my experience with Salesforce over the past decade, I have found that to get the most out of Salesforce, you must maintain continuous innovation. The two questions that Salesforce customers should ask are:
- How do we consistently innovate our Salesforce environment so that we better understand and connect with our customers?
- How do we do this in the most cost-effective manner with a regular cadence?
In this video series, I’ll tell you what Salesforce really doesn’t want you to know. We call this the Salesforce service void. As the Salesforce ecosystem expands, the competition for talent to administer, implement, and develop the platform intensifies. This makes it harder for companies to effectively configure and deploy system improvements due to a lack of resources.
But it’s not all doom and gloom. I’ll tell you what you can do to stay out of the void and how to keep your Salesforce instance current through a stream of regular updates.
The best way to learn more is to start a conversation regarding your specific Salesforce needs. But, you can check out these videos in the meantime if that’s more your style.
Watch the Videos!
In Part One of this video series (~4 minutes), I review the nagging problems and challenges that face all companies that use Salesforce.
In Part Two of this video series (~4 minutes), I address what we call the Salesforce service void and how you can stay out of it.
In Part Three of this video series (~5 minutes), I explain how our approach to Salesforce managed services is unique and can play an important role in the technological advancement of your organization.