2 août 2017

Spinnaker Support Already Signing New Customers After Recent Market Entrance

SEOUL, KOREA, 2017 AUGUST 2 – Spinnaker Support, the world’s fastest growing provider of third-party support and managed services, announced the signing of new South Korean SAP customers following their recent business launch into the country.

In April of 2017, the company opened its local sales and operations office in Seoul, staffed by local employees, continuing aggressive global expansion into emerging markets. Le bureau de Séoul est le siège régional de Spinnaker Support pour les opérations en Asie du Nord-Est, incluant la Corée du Sud, le Japon et la Chine.

Experts in SAP and Oracle Support

Spinnaker Support has served more than 950 SAP and Oracle customers and currently supports nearly three hundred SAP, BusinessObjects, and HANA instances – working with thousands of SAP professional users in over 100 countries. SAP customers also use Spinnaker Support to take care of their Oracle Runtime Databases.

The South Korean market is showing significant interest in Oracle Database and Fusion Middleware support offering. Spinnaker support currently maintains nearly 10 000 Oracle databases globally.

Spinnaker Support was recently named one of the ten most valuable SAP Solution Providers for 2017 based on:

  • Fast growth, financial stability, and clean legal profile
  • Best-in-class customer satisfaction rate (98,6%) and retention rate (90,3%)
  • Unique combination of services, including third-party support, managed services, and consulting – over one-third of customers have leverage two or more of these offerings
  • Technology Center of Excellence that is helping customers bridge their on-premise applications with the cloud, while remaining interoperable and secure

New Customers in Northeast Asia

Over sixty multi-national conglomerates with operations in Northeast Asia have relied on Spinnaker Support for comprehensive and responsive service since 2008. “We’re excited to bring our combined decades of experience in maintenance support and managed services to the developing South Korean market,” stated Nigel Pullan, Vice President of APAC and EMEA, Spinnaker Support. “We embrace the opportunity to help more organizations realize superior support at an average cost savings of 62%.”

Spinnaker Support has signed two recognized manufacturing companies headquartered in Korea and expects to sign more than 10 new SAP and Oracle customers by year’s end – while quadrupling its local employee presence and continuing to expand its growing partner ecosystem.

Customer Quotes

“Spinnaker Support has quickly become a trusted partner and advisor. Their highly experienced support professionals are responsive, efficient, and focused on resolving our issues and keeping our applications running at peak performance. Spinnaker Support never responds with stall tactics or tries to push generic patches that might work, like SAP support used to do.” Ajith Kumar, Senior Business Support Manager at Autodesk

“I have been doing business with various service vendors for over 30 years and the Spinnaker Support team is the best I have EVER seen!  Spinnaker Support responds immediately to our requests and runs them through to completion. They know our systems far better than we do and go the extra mile to help wherever they can.” Craig Honour, CIO of BAE Systems International

À propos de Spinnaker Support

Spinnaker Support est le prestataire de maintenance tierce, de services gérés et de conseils connaissant la croissance la plus rapide. Il propose une gamme de services unique aux entreprises qui utilisent SAP ou Oracle. Nos clients sous maintenance bénéficient d’une meilleure assistance tout en économisant en moyenne 62 % sur leurs frais de maintenance annuels. Ces économies sont souvent réaffectées pour financer et accélérer l’innovation, la transformation et la migration vers le Cloud. Les ressources des clients sont moins axées sur les problèmes des systèmes PGI et davantage sur la fourniture de solutions informatiques de pointe qui prennent en charge les stratégies commerciales. Nos clients sont 98,6 % satisfaits. Nous proposons également des services gérés sur mesure, permettant ainsi de diminuer le nombre de fournisseurs pour un coût moindre. Nos consultants s’engagent dans des projets stratégiques qui conduisent à l’amélioration, au développement et à la migration constants des applications d’entreprise Oracle et SAP avec les environnements technologiques uniques dans lesquels ils opèrent.

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