Surety Systems’ 2017 JDE Survey Results: Spinnaker’s Takeaways

أصدرت شركة Surety Systems للاستشارات والمتخصصة في JD Edwards مؤخرًا النتائج من دراستهم السنوية في مجتمع JDE. تم 2017 تطوير دراسة تكنولوجيا JD Edwards كمؤشر قياس حيادي، وطريقة لمجتمع JDE الأكبر لمقارنة أفكارهم وخبراتهم مع بعضهم البعض. أصدرت الدراسة تقاريرًا عن المدخلات حول  440 مستخدمي JD Edwards الذين تم جمعهم في مارس 2017.

وكشركة مخضرمة في هذه الصناعة بما يربو على 20 سنة من الخبرة في دعم JDE، أتطلع إلى الحصول على هذه الدراسة كل عام. The 2017 results did not disappoint, and I included some of the most thought-provoking insights below.

  • JD Edwards is still the solution of choice for manufacturing-based companies.
  • EnterpriseOne adoption continues to expand, while World’s usage is decreasing rapidly
  • 70% of companies are using cloud in some way, but low numbers for Oracle Cloud adoption
  • 89% of JD Edwards customers are still very uncertain about their cloud strategy for the next 2-3 years
  • 24% of JD Edwards customers implemented a form of Internet of Things (IoT) technology

Surprising Results from Surety Systems’ Annual Survey

2017 has been an exciting, but an uncertain year for JD Edwards customers. فجم تركيز Oracle كان على مبيعات Cloud، وقد قاموا بإزالة الإصدار الرئيسي التالي من JD Edwards من خارطة الطريق الاستراتيجية الخاصة بهم. JD Edwards E1 customers have followed Oracle’s ‘code current’ objectives with close to 70% of the customer base on 9٫1 or 9٫2. E1 is still growing and the number of customers upgrading to 9٫2 year over year continues to climb. أكثر من نصف عملاء E1 لديهم ترقية مستقبلية مخطط لها في الشهور 12-18 التالية.

While 2017 is proving to be interesting, a few surprising survey results also reveal a level of uncertainty in some JDE customers.

JDE World Usage Is Declining

While E1 adoption continues to expand, the JD Edwards World customer base, however, is still sitting at 50% on A9.3 or A9.4. Surprisingly, less than 10% of the JD Edwards customer base is on the latest release of World. تقدم Oracle فقط تحديثات برامج جماعية حول A9.4 الذي يعتبر الإصدار الوحيد أيضًا، في حين يتم توفير جميع التحديثات التشريعية/القانونية. ومع إثبات أن القيمة المضافة إلى عملاء World قد انخفضت بشكل ملحوظ، وأتسائل كم عدد السنوات التي سيُبقي فيها هؤلاء العملاء على ولائهم. Also, with uncertainty for future roadmap plans for JD Edwards E1, World customers are now questioning their long-term investment opportunity in funding a World to E1 migration.

E1 Customers Are Not Taking Advantage of IoT & Mobile Solutions

Oracle maintenance dollars are targeted toward new mobile and technology enhancements rather than toward application functionality.  However, of the E1 customers who have worked so hard to stay ‘code current’ with the latest application and tools releases, less than 11% took advantage of mobile solutions, and only 24% implemented IoT functionality.

JDE World Customers Are Considering Other Options

More surprisingly, World customers are strongly considering other options for their enterprise software solutions. بناء على استجابات دراسة 2011Surety، فإن 58% من عملاء World قد خططوا للبقاء في World. Now, just 19% plan to stay on World.

Inside the Mind of a JDE Customer

After 20 years on the support side of JD Edwards and regurgitating the Oracle message, the survey results back up why change is inevitable. الأن بعد أن انتقلت إلى دور جديد في Spinnaker Support، فإني أنظر إلى الأشياء بطريقة جديدة وأرى حقًا القيمة التي يمكن أن يقدمها مُورِّد خدمات الدعم البرمجي المقدم من طرف خارجي. يحتاج عملاء JD Edwards إلى التوقف عن تمويل تطوير Cloud في Oracle وأن ينقفوا أموالهم في شركة لا تزال تدعم وتقدر قوة منتجات JD Edwards.

The 2017 survey results left me with a few burning questions.

Why Are JDE Customers Paying for Solutions They Don’t Use?

As mentioned earlier, only 11% of E1 customers took advantage of its mobile solutions and less than a quarter of the customers are implementing its IoT technology. So why are customers essentially funding Oracle’s R&D in cloud and mobile solutions if they aren’t sure if or when they will adopt them, with no guarantee of a new E1 9٫3 release?

Are World Customers Educated on Alternative Support Options?

The Surety Survey reported that just 19% of World customers plan to stay. لذلك ما هي حلول ERP البديلة التي يخطط عملاء World لاستخدامها بدلًا من ذلك؟ Do they know that third-party companies like Spinnaker can provide reduced-cost maintenance, managed services, and consulting for all releases and customizations all under one umbrella?

Do JDE Customers Know Third-Party Support Is Premier Level Service?

Spinnaker Support is founded by people like me; field experts with years of experience who strongly believe in the third-party maintenance model. We are well versed in everything from the oldest World solutions to the newest EnterpriseOne technology transformation. The biggest difference between JDE and a third-party maintenance provider like Spinnaker is the support fees.

Spinnaker Support Third Party Software Solutions

JD Edwards is one of the most valuable solutions in the market for mid-sized companies; especially heavy manufacturing based customers. ولكن العملاء اليوم يريدون تحسينات لتعزيز وظائفهم الأساسية، وليس التحسينات التي يتم تقديمها حاليًا وفق مفهوم Oracle الخاص بالتسليم المستمر. هذا مجرد سبب من الأسباب التي جعلتني أؤمن بشدة بـ Spinnaker Support.

العديد من عملاء JD Edwards يوسعون أعمالهم ويوفرون الأموال من خلال تنفيذ تكاملات جديدة وحلول مخصصة يتم تقديمها من قبل Spinnaker Support. على سبيل المثال، فإن Flatiron Construction تستفيد من عرض الخدمات الكامل لدينا لتقديم الدعم والخدمات المدارة والاستشارات في الموقع.

“ليس هناك شك في أننا اتخذنا القرار الصائب في الانتقال إلى الدعم المقدم من طرف خارجي والشراكة مع Spinnaker Support. We now have expertise across all JDE modules that would have required hiring multiple FTEs, and it allowed us to reinvest our cost savings into process improvements and significantly improved operational efficiencies with immediate ROI.”

  • Michael Arrington – IT Director, Flatiron Construction

Spinnaker Support can help your business more fully leverage your JD Edwards advanced features and functionality at a significantly reduced rate. اعرف المزيد عن حلول الدعم البرمجي لـ JD Edwards المقدم من طرف خارجي، أو اتصل بي للحصول على مناقشة استشارية!

JD Edwards INFOCUS 2017 – Enjoy Denver While You’re Here

August 7, 2017 | Jessi Eagan | Digital Marketing Communications Specialist

Once again, Spinnaker Support is sponsoring the JD Edwards INFOCUS conference running August 14-16 at the Sheraton in downtown Denver. INFOCUS is a chance for JD Edwards users to come together to listen, learn, and connect with peers to share knowledge. We are excited to continue our dialog with the JD Edwards community – visit us in Booth 414.

INFOCUS is being hosted in Denver – our hometown. There is a multitude of activities to enjoy between events while you’re visiting the Mile High City. Whether you’re visiting for just a few days or a whole week – don’t miss out on the chance to explore this historic city and all the amenities it has to offer. Below we’ve listed some fun activities for any appetite that can be experienced in or around the city. Check them out!

Spinnaker Support Named as one of the 10 Most Valuable SAP Solution Providers 2017

콜로라도 주 덴버, 2017년 8월 3일 — 가장 빠른 성장세를 보이는 Oracle과 SAP 애플리케이션 제3자 유지보수 제공업체 Spinnaker Support는 Insights Success 매거진이 선정한 2017년 가장 가치있는 10대 SAP 솔루션 제공업체 중 한 곳에 지정되는 쾌거를 올렸다고 발표하였습니다. 명망 높은 Gold Stevie Award의 고객 서비스 부문 수상 등 Spinnaker Support가 최근 수상한 수많은 영광스러운 경력에 이은 또 다른 쾌거입니다.

Insights Success Magazine은 빠른 성장세를 보이는 신흥 기업과 그 경영 내용을 중점적으로 보도하여 최고 경영자들에게 비즈니스 성장에 필요한 정보를 전달하는 인기 플랫폼을 제공합니다.

103개 국가에서 300여 개의 SAP 솔루션을 제공하는 Spinnaker Support는 7개의 글로벌 지원 센터에 근무하는 엔지니어들에게 수천 개의 지원 티켓을 발급하였습니다. 주요 티켓에 대한 평균 반응 속도는 8분 이내이며, 언제나 고객의 특수 환경에 이미 익숙한 SAP 경력 20여 년의 지원 엔지니어가 도움을 제공합니다.

Autodesk의 Ajith Kumar는 이렇게 말합니다: “우리는 Spinnaker Support와 파트너 관계입니다. 서포트 엔지니어들은 효율적이며 신속한 응대 그리고 직접 참여하여 이슈를 해결합니다. SAP 지원 서비스처럼 필요 없는 패치를 눌러보라는 식의 문제 해결을 ‘시도’해 보라는 방식을 추구하지 않습니다.”

Spinnaker Support의 글로벌 SAP 지원 서비스 부사장 Shawn du Plessis는, “최고의 SAP 솔루션 제공업체로 인정받게 되어 영광입니다.” “우리는 어떤 종류의 SAP 구축에도 대응할 수 있는 규모, 속도, 스케일 및 세계적 범위까지 모든 것을 갖추고 있으며, 더욱 많은 단체들이 우리의 특별한 가치 제안을 받아들이는 추세입니다.”라고 말했습니다.

Spinnaker Support가 10대 SAP 솔루션 제공업체로 인정받은 근거는 다음과 같습니다:

  • Industry leading SAP customer satisfaction rate (99.1%) and customer referenceability (100%) per the most recent customer survey
  • A tradition of market firsts that give customers a unique selection of high-value services and technologies, the lowest price points by aligning service fees with product use, and the most flexible, customer-friendly commercial terms
  • High caliber SAP software engineers who respond quickly to resolve critical issues faster than other service providers – per processes that are ISO 9001:2015 certified
  • Always delivering service the right way, respecting the intellectual property rights of others and not taking shortcuts that compromise the legal standing of the customer

For more information: https://www.spinnakersupport.com/sap-support-services/

About Spinnaker Support

Spinnaker Support is the world’s fastest growing provider of third-party SAP and Oracle support, managed services, and consulting. 당사는 고객의 애플리케이션이 상호 운용이 가능하고, 유연하고, 안전한 상태에서 항상 최상의 성과를 내도록 지원하는 동시에 연 평균 62% 가량의 지원 비용을 절감합니다. Spinnaker Support가 제공하는 서비스는 SAP, BusinessObjects, Oracle E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology 및 Middleware 제품, Hyperion, Agile PLM, ATG/Endeca 등 매우 다양합니다. Spinnaker Support에 대한 자세한 내용은 미국 및 캐나다에서 https://www.spinnakersupport.com/에 방문하거나 877-476-0576에 연락하셔서 문의하시기바랍니다. LinkedIn, Twitter, Facebook 또는 Google+에서 팔로우하세요.